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Payment system broken
Critical
Analytics export numbers look off
High
CSV Export feature
Medium

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🇺🇸 EN🇪🇸 ES🇫🇷 FR+37

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Resolution Rate94%
Response Time2.4h
Critical Issues5

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Your feedback inbox

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J
1-3 of 3
FB-143

Payment system completely broken

Users can't complete any purchases. Getting 500 errors on checkout and can't process any transactions...

Sarah Mitchell
Criticalopen
5m
FB-142

Dark mode feature request

Users are asking for dark mode support across the platform for better usability...

Alex Chen
Highin progress
2h
FB-141

React integration documentation

Looking for examples of how to integrate with Next.js applications and TypeScript setup...

David Kim
Moderateresolved
1d

Payment system completely broken

SM
Sarah Mitchell5 minutes ago

Hi there! I've been trying to complete any purchase but the entire payment system seems to be down. Getting 500 errors on checkout and can't process any transactions. This is affecting our business operations - we can't accept payments from customers. Please fix this ASAP!

2 minutes agoAI generatedSupport Team

Hi Sarah, Thank you for reporting this critical issue. I've immediately escalated this to our engineering team as a P0 incident. We're investigating the 500 errors in our payment system right now. I'll keep you updated every 15 minutes until this is resolved. As a temporary workaround, we can process your payment manually. Please reply with your preferred plan and I'll send you a direct payment link. We sincerely apologize for the impact on your business operations. Best regards, Support Team

Details

bug
Critical
Assignee
Status
Team
Date
Nov 15
ID
FB-143
Language
English
Sentiment
Negative
Name
Sarah Mitchell
User ID
user-s13v4-2casdf-8sjl
SCREENSHOT
Screenshot Preview

Clean and fast. Feel right at home with a clean and familiar interface. Navigate your feedback inbox with keyboard shortcuts and a battle-tested split-view design.

AI-native and assisted. AI can help triage feedback without leaving the inbox. Smart suggestions to relevant content and draft responses in real-time.

Efficient triage. See all relevant user attributes, screenshots and metadata to better understand your users and their feedback.

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Whether you're using vanilla HTML, React, Vue, or any framework - integrating the Feedbackview widget is simple and fast.

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HTML Script Tag

<script
  src="https://feedbackview.io/api/widget/your-project-id"
  async>
</script>

React Component

<Feedbackview
  projectId="your-project-id"
  position="bottom-right"
/>

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