Canny is great! Until you receive feedback from lots of users. Then you're quickly looking at $129+/month to keep going. And if your product actually succeeds and users engage with your feedback? That price jumps to $500+/month for 1,000 tracked users.
Getting user feedback on products is important. It keeps the roadmap moving forward, notifies you of issues and helps you make better decisions. But it should never be a tax on your success.
But there's another issue than just a steep price: the entire approach can feel wrong.
Public feedback boards where vote counts determine what gets built? That's not how you build great products. That's how you build popular features.
Feedbackview's philosophy is different. We disagreed with how Canny (and most feedback tools) approach the problem. This isn't just about being cheaper. It's about a fundamentally different approach.
The Core Problem with Canny's Approach
Canny built their product around one idea: feedback boards where users vote on features.
It sounds democratic. It sounds user-centric. And for certain products, it works.
But for many SaaS products, it creates three major problems:
Problem 1: Vote Counts Create Popularity Contests
Here's what happens with (public) voting:
- An idea gets 10 votes early
- Others see those 10 votes and think "oh, this would really be nice to have!"
- More people vote for it just because it already has votes
- Ideas with early momentum snowball, regardless of actual merit
Meanwhile, your biggest customer submits critical feedback that only affects them. It gets 1 vote. So it sits at the bottom of your board while "dark mode plz 🙏" climbs to the top because it sounds cool and everyone votes for it.
The loudest customers drive your roadmap, not the best customers.
Problem 2: Feedback Lives Outside Your Product
With feedback boards, here's the user journey:
- User experiences a problem in your product
- User goes to a completely different website (your feedback board)
- User submits feedback
- User... forgets about it? Bookmarks the board? Checks back randomly?
- Weeks later, you ship the fix
- Best case, users get an email, worst case, they have no idea unless they happen to check the board
The feedback is disconnected from where the actual product experience happens. There's friction at every step.
Problem 3: Pricing That Penalizes Success
Canny's "tracked users" pricing model means:
- More engaged users = higher costs
- Better product adoption = bigger bill
- Growing your customer base = paying Canny more
It's backwards. The better you do, the more you pay for the same tool.
As a small team, you're already running lean. Your feedback tool shouldn't be one of your top expenses.
How Feedbackview Is Different
AI-Powered Prioritization, Not Popularity Contests
Every piece of feedback that comes into Feedbackview gets automatically scored 1-5 by our AI based on:
- Business impact: Is this blocking revenue? Affecting multiple users?
- Urgency: Is this a critical bug or a nice-to-have?
- Revenue potential: Is this from a paying customer? A high-value account?
- Sentiment: How frustrated is this user?
No voting needed. No popularity contest. The critical checkout bug affecting your biggest customer automatically gets scored a 5/5, while "would be cool to have" feature requests get a lower priority.
You build what matters, not what's loudest.
The AI considers context you can't see from vote counts:
- User's account value and plan type
- Recent usage patterns and behavior
- Similar feedback from other users
- Historical resolution times
This is something Canny fundamentally can't do with their public voting model. They're optimized for transparency, not for fine-grained details when it comes to decision-making.
In-App Communication, Not Separate Portals
Feedbackview lives where your product lives.
Users submit feedback via an in-app widget—right where they experience the problem. They include context automatically: what page they're on, what they were trying to do, screenshots with one click.
You respond directly in the app. When you ship the fix, they see the update next time they log in. No separate portal to visit. No bookmarks to remember. The conversation flows naturally.
Feedback becomes part of using your product, not a separate chore.
Compare the user experience:
Canny's flow:
- Experience problem
- Remember where the feedback board is
- Navigate to separate site
- Log in (or create account)
- Find the right board/category
- Write feedback
- Hope you'll check back later for updates
Feedbackview's flow:
- Experience problem
- Click feedback button (right there in the app)
- Screenshot automatically attached
- Submit
- Get response directly in the app
We reduce friction at every step. More feedback, better context, faster resolution.
AI-Native Helpdesk That Learns From Every Interaction
Here's where things get really interesting and where we're completely different from Canny.
Feedbackview includes an AI-powered helpdesk and knowledge base that learns from your feedback patterns. This is the integration piece most tools completely miss.
How it works:
When a user submits feedback, our AI:
- Analyzes the content and intent
- Checks your knowledge base for existing articles
- Suggests relevant documentation automatically
- Drafts or publishes a response using your knowledge base
- Learns which articles actually solve which problems
Over time, the system gets smarter:
- "Password reset not working" → AI suggests your password reset guide
- Similar issues keep coming up → AI flags a content gap in your docs
- Article doesn't solve the problem → AI adjusts its recommendations
- You update an article → AI instantly uses the new information
Your helpdesk and feedback system train each other.
This creates a flywheel:
- Better feedback helps you write better documentation
- Better documentation means faster issue resolution
- Faster resolution means happier customers
- Happier customers give more constructive feedback
Canny can't do this because feedback lives in isolation from support. Public boards don't integrate with your knowledge base. There's no learning loop.
With Feedbackview, every piece of feedback makes your entire support system smarter. The AI doesn't just triage feedback, it actively helps resolve issues using your existing documentation.
This is what "AI-native" actually means: not just "we added automatic analysis," but "the entire system learns and improves with every interaction."
Flat Pricing for Small Teams
€79/month or €99/month. That's it.
No per-seat pricing. No per-user limits. No "tracked users" that explode your costs as you grow. No enterprise upsells.
We built Feedbackview specifically for small teams and medium-sized companies that can't justify enterprise pricing but still want top-tier feedback management.
Built for underdogs, not enterprises.
This is a philosophical choice. We could charge more. We could do per-seat pricing and make more money as teams grow. But that's not who we're building for.
We're building for the founders who are grinding away with a small team, trying to build something great. The ones who check their expenses regularly and cut anything that's not essential.
Your feedback tool should help you succeed, not tax your success.