Feedback Management Glossary

A comprehensive guide to feedback management, product management, and AI terminology. Master the concepts that help you build better products.

Core Feedback Management Concepts

15 terms in this category

Customer Feedback Analysis

Customer feedback analysis is the systematic process of examining feedback data to identify patterns, extract insights, and inform product decisions....

Customer Feedback Management

Customer feedback management is the systematic process of collecting, organizing, analyzing, prioritizing, and acting on feedback from users. It's the...

Feature Request

A feature request is when a user asks for new functionality, capability, or improvement that doesn't currently exist in your product. Feature requests...

Feature Voting

Feature voting is a feedback management approach where users can vote on or upvote feature requests submitted by other users. The features with the mo...

Feedback Loop

A feedback loop is the complete cycle of collecting user feedback, acting on it, and communicating back to users about what you did. It's called a "lo...

Feedback Prioritization

Feedback prioritization is the process of deciding which user feedback to act on first and which to defer or ignore. It's arguably more important than...

Feedback Triage

Feedback triage is the process of quickly assessing and categorizing incoming feedback to determine priority and next action. Like emergency room tria...

Feedback Widget

A feedback widget is the user interface component that enables in-app feedback collection—typically a button or tab that users click to submit feedbac...

In-App Feedback

In-app feedback is a method of collecting user feedback directly within your product interface, rather than through external forms, surveys, or suppor...

Product Feedback

Product feedback is information users share about their experience with your product—what's working, what's broken, what's missing, and what could be...

Product Roadmap

A product roadmap is a strategic document that outlines what you plan to build, when you plan to build it, and why. It's part plan, part communication...

Product-Market Fit

Product-market fit (PMF) is the stage where your product satisfies a strong market demand—where you've found the right product for the right market. I...

Public Roadmap

A public roadmap is a customer-facing view of your product development plans, showing what features and improvements are planned, in progress, or rece...

User Feedback

User feedback is any information, opinions, reactions, or suggestions that users share about your product, service, or experience. It's broader than p...

User Research

User research is the systematic study of target users—their behaviors, needs, motivations, and pain points—to inform product decisions. It's how you u...

Product Management

12 terms in this category

Beta Testing

Beta testing is the process of releasing your product or feature to a limited group of real users before full launch. It's the final validation phase...

Churn Rate

Churn rate is the percentage of customers who stop using your product during a given time period. It's one of the most critical metrics for subscripti...

Customer Advisory Board

A customer advisory board (CAB) is a group of select customers who provide strategic input, feedback, and guidance to a company's product and business...

Customer Success

Customer success is a business methodology focused on ensuring customers achieve their desired outcomes while using your product. It's proactive help—...

Early Adopter

An early adopter is a user who adopts a new product, feature, or technology before the majority. They're willing to try unproven solutions, tolerate i...

Jobs to Be Done (JTBD)

Jobs to Be Done is a framework for understanding customer needs by focusing on the "job" customers are trying to accomplish, rather than demographic c...

Minimum Viable Product (MVP)

A Minimum Viable Product is the smallest version of a product that delivers core value to early users and enables validated learning. It's not about b...

Net Promoter Score (NPS)

Net Promoter Score (NPS) is a customer loyalty metric based on one simple question: "How likely are you to recommend [product/company] to a friend or...

Product Roadmap Prioritization

Product roadmap prioritization is the systematic process of deciding which features, improvements, and initiatives to build first—and which to defer o...

Product-Led Growth (PLG)

Product-led growth is a business strategy where the product itself is the primary driver of customer acquisition, conversion, and expansion—rather tha...

User Persona

A user persona is a semi-fictional character that represents a segment of your target users, based on research and data. Personas help teams develop e...

Voice of Customer (VoC)

Voice of Customer (VoC) is a research methodology focused on systematically capturing customer needs, expectations, preferences, and experiences. It's...

Technical Terms

7 terms in this category

AI-Powered Prioritization

AI-powered prioritization uses artificial intelligence and machine learning to automatically analyze and rank feedback, feature requests, or tasks bas...

Automated Feedback Triage

Automated feedback triage uses AI and machine learning to automatically classify, prioritize, and route incoming feedback to appropriate team members...

Feedback Scoring

Feedback scoring is the practice of assigning numerical values to feedback based on business importance, urgency, or priority. Scores help teams quick...

Machine Learning for Product Management

Machine learning in product management refers to using ML algorithms and AI systems to automate, augment, or improve product management tasks—from ana...

Natural Language Processing (NLP)

Natural Language Processing is a branch of artificial intelligence focused on enabling computers to understand, interpret, and generate human language...

Pattern Recognition in Feedback

Pattern recognition in feedback is the process of identifying recurring themes, trends, and similarities across multiple pieces of user feedback. Inst...

Sentiment Analysis

Sentiment analysis is the use of NLP to automatically determine the emotional tone of text—whether feedback is positive, negative, neutral, or express...

Comparisons

6 terms in this category

Centralized vs Decentralized Feedback

Centralized vs. decentralized feedback management refers to whether all feedback flows into a single system (centralized) or remains scattered across...

Customer Feedback Tools

Customer feedback tools are software applications specifically designed to help companies collect, manage, and act on customer input. While related to...

Feedback Board vs In-App Feedback

Feedback boards and in-app feedback are two fundamentally different approaches to collecting and managing user feedback. The choice between them shape...

Feedback Management Software

Feedback management software is a category of tools designed specifically to collect, organize, analyze, and act on user feedback systematically. Thes...

Product Feedback Platforms

Product feedback platforms are comprehensive software solutions specifically designed for product teams to collect, manage, analyze, and act on user f...

Public vs Private Feedback

Public vs. private feedback refers to whether user feedback is visible to other users or kept confidential between the user and company. This seemingl...

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