Analytics & Insights
Transform feedback into decisions. Feedbackview's insights dashboard delivers real-time analytics, performance tracking, and AI-powered predictions to help you understand user sentiment and optimize your product.
Dashboard Overview
The Insights dashboard provides comprehensive analytics across three key areas: performance metrics, submission trends, and predictive analytics. Data updates in real-time with customizable date ranges from 7 days to 90 days.
đĄ Access Level: Analytics require Admin access or higher. Find Insights in your project sidebar - all charts and metrics respect your selected date range and update automatically.
Performance Overview
The dashboard opens with three critical performance metrics that track your team's responsiveness:
Number of open items awaiting response. Shows current backlog with trend chart to track queue health over time.
Median time from submission to first team response. Tracks when suggested answers are published or updated.
Median time from submission to resolution. Measures complete cycle time for resolved and closed feedback.
Distribution Analytics
Interactive donut chart tracking your team's progress with color-coded legend:
- Open: New submissions awaiting response
- In Progress: Currently being addressed
- Resolved: Successfully completed
- Closed: No further action needed
Advanced Analytics
Color-coded priority levels with progress bars showing distribution:
Each bar shows count and percentage with minimum 2% width for visibility.
Three key predictions displayed in highlighted cards:
- Expected Volume: Predicted submissions for next week using linear regression
- Critical Issues: Anticipated high-priority items (range format)
- Team Size: Recommended capacity for optimal response times
Calculations include trend analysis with 10-30% variance for realistic forecasting.
User Behavior Insights
Geographic insights from automatic language detection:
- Captured automatically from browser language settings
- Shows top 4 languages by submission volume
- Includes progress bars with color-coding (Blue, Green, Purple, Orange)
- Helps prioritize localization and support coverage
Language detection is part of Feedbackview's automatic metadata collection and requires no setup.
Date Range Filtering
Flexible Time Analysis
Interactive date range picker with dual calendar view for precise period selection:
- Default: Last 30 days for balanced insights
- Custom ranges: Select start and end dates with visual calendar
- Automatic updates: All charts and metrics refresh when range changes
- Real-time data: Analytics reflect current state within selected timeframe
Date picker automatically closes after both dates are selected.