AI Responses
Feedbackview's AI response system automatically generates contextual, helpful responses to feedback submissions, maintaining consistent communication while dramatically reducing manual response time.
How AI Response Generation Works
The AI response system analyzes feedback content, context, and your configured settings to generate appropriate responses that sound natural and provide genuine value to your users.
Content Understanding
AI comprehends the user's intent, sentiment, and specific needs from their feedback.
Context Awareness
Considers your project context, custom instructions, and feedback type for relevant responses.
Tone Matching
Adapts response tone to match the feedback sentiment and your brand voice.
Personalized Content
References specific details from the user's feedback for personalized responses.
Actionable Information
Provides helpful next steps, workarounds, or acknowledgments as appropriate.
Professional Consistency
Maintains consistent quality and professionalism across all generated responses.
Response Generation Flow
System checks if feedback matches your automation rule conditions (type, impact score, keywords, status)
AI gathers feedback details, project context, and your custom instructions for response generation
Advanced AI models create a contextual, helpful response tailored to the specific feedback
Response is either auto-published (if enabled) or saved as a draft for your review
Response Types & Examples
AI generates different types of responses based on feedback category and content, each tailored to provide maximum value to your users.
AI Response Includes:
- • Acknowledgment of the issue
- • Appreciation for reporting
- • Expected investigation timeline
- • Potential workarounds if available
- • Follow-up communication plan
"Thank you for reporting this login issue. We've identified this as a priority bug and our engineering team is investigating. As a temporary workaround, please try clearing your browser cache. We'll update you with our progress."
AI Response Includes:
- • Understanding of the user's need
- • Current alternatives or solutions
- • Roadmap consideration acknowledgment
- • Thank you for the suggestion
"Thanks for this thoughtful feature suggestion! We understand how bulk actions would improve your workflow efficiency. While we don't have this feature yet, we've added it to our product roadmap for consideration. In the meantime, you can use our API for bulk operations."
AI Response Includes:
- • Direct answer to the question
- • Step-by-step instructions if applicable
- • Links to relevant documentation
- • Additional helpful context
- • Offer for further assistance
"Great question! To embed the widget on your WordPress site, add the provided script tag to your theme's header.php file or use a plugin like 'Insert Headers and Footers'. Here's our complete setup guide: [link]. Let us know if you need any assistance with the installation!"
Publishing Options
Choose how AI-generated responses are handled - automatically published for immediate user communication or saved as drafts for your review and customization.
Benefits:
- • Immediate response to users
- • Zero manual intervention required
- • Consistent response times
- • Scales with high feedback volumes
Best for:
High-confidence scenarios like common questions, standard bug acknowledgments, or well-defined feedback types.
Benefits:
- • Full control over what gets sent
- • Ability to customize responses
- • Quality assurance checkpoint
- • Learn AI response patterns
Best for:
Complex feedback, sensitive issues, brand-critical communications, or when you're testing new automation rules.
Context & Customization
Provide AI with context about your product, brand voice, and specific instructions to generate more relevant and on-brand responses.
Product Information
Brief description of your product, key features, and target audience to help AI understand context.
Brand Voice
Specify your communication style: professional, friendly, technical, casual, etc.
Response Guidelines
Specific instructions on how to handle different scenarios or what information to include.
Product: "Our product is a SaaS tool for project management aimed at small to medium businesses. We emphasize simplicity and user-friendly design."
Voice: "Be helpful and professional but approachable. Use clear, jargon-free language and always offer next steps or alternatives when possible."
Guidelines: "For bug reports, always thank users and provide a timeline. For feature requests, acknowledge the value and mention our roadmap consideration process. Include links to relevant help articles when appropriate."
Setting Up AI Responses
Go to your dashboard → Automation → Create Rule
Choose "Response Generation" as your rule type
Set feedback types, impact scores, keywords, or statuses that should trigger AI responses
Provide product information, brand voice guidelines, and response instructions
Select draft mode (recommended) or auto-publish based on your comfort level
Enable the rule and monitor generated responses to refine your configuration
Performance & Quality
User satisfaction with AI-generated responses
Average response generation time
Average draft edit rate before publishing
Reduction in manual response time