Documentation

Everything you need to know about using our feedback widget and how to collect and manage user feedback.

Filters & Search

Quickly find the feedback you need with Feedbackview's powerful filtering and search system. From status-based filters to full-text search across all feedback content, organize your inbox with precision.

Search Capabilities

Feedbackview's search function looks across all key feedback fields to help you find exactly what you need, whether you're looking for specific issues, user feedback, or technical terms.

What Search Covers
Feedback titles and descriptions
User email addresses
User names
Metadata fields (browser info, custom data)
Search Tips
Search is case-insensitive
Partial matches work (type "cra" to find "crash")
Search overrides other filters when active
Use Escape key to clear search quickly

🔍 Search Examples: Try searching for "login", "payment", user email addresses, or error messages to quickly find related feedback across all your submissions.

Status Filters

Filter your inbox by feedback status to focus on items that need your attention or track progress through your workflow.

OpenNew Items Awaiting Review

Shows feedback that hasn't been assigned or changed from its initial status. Perfect for daily triage sessions.

In ProgressCurrently Being Worked On

Track what your team is actively working on. Great for standups and progress reviews.

ResolvedIssues That Have Been Addressed

See what's been completed recently. Useful for customer follow-up and success metrics.

Special Status Views

Archived Items

View feedback that's been archived to keep your active inbox clean:

  • • Click the Archive button to toggle this view
  • • Only shows archived items when active
  • • Perfect for reviewing old patterns and decisions
Closed Items

Access feedback marked as closed (no further action needed):

  • • Separate view from regular status filters
  • • Includes duplicates and invalid reports
  • • Useful for audit trails and reference

Feedback Type Filters

Organize by feedback type to focus on specific kinds of submissions and route work to appropriate team members.

Feedback

General suggestions, feature requests, and user opinions about your product.

Best for: Product managers, UX teams
Bug Reports

Technical issues, errors, and problems users encounter while using your product.

Best for: Developers, QA teams
Questions

Support inquiries and requests for help from your users.

Best for: Support teams, customer success

Impact Score Filters

Use AI-generated impact scores to prioritize your work and focus on feedback that affects the most users or poses the greatest risks.

🔥 Critical (5)Highest Priority Issues

Security vulnerabilities, app crashes, payment failures. Filter for these when doing emergency triage.

🚨 High (4)Significant User Impact

Important features broken, performance issues. Great filter for daily standup planning.

⚖️ Moderate (3)Standard Improvements

Feature requests, workflow improvements. Use this filter for sprint planning.

📝 Low (2)Minor Issues

Documentation questions, minor styling issues. Filter for when you have spare capacity.

💭 Minimal (1)Nice-to-Have Suggestions

Very minor tweaks, distant future features. Good for slow periods or inspiration.

Assignment Filters

Track workload distribution and find feedback that needs assignment or ownership.

Assignment Options

All Assignees

Shows all feedback regardless of assignment status

Me

Only items assigned to you—perfect for focusing on your workload

Specific Team Members

Filter by any project member to review their assignments

Use Cases

Daily Reviews

Use "Me" filter to see your personal task list

Workload Management

Filter by team member to check assignment balance

Triage Sessions

Find unassigned items that need ownership

Sorting Options

Control the order of your feedback list to prioritize different aspects of your workflow.

Time-Based Sorting

Newest First (Default)

Latest submissions at the top—great for staying current

Oldest First

Address long-waiting items first—prevents customer frustration

Priority-Based Sorting

Impact: High to Low

Critical issues first—maximize user impact

Impact: Low to High

Start with easy wins to build momentum

Next Steps