Inbox Overview

Your command center for customer feedback. The Inbox is where all feedback, bug reports, and questions come together in one organized, actionable view.

What is the Inbox?

The Inbox is your centralized hub for managing all customer feedback across your projects. It's designed to help your team quickly triage, respond to, and resolve customer issues with maximum efficiency.

💡 Quick Tip: The Inbox automatically marks feedback as read when you view it, and shows unread counts in the sidebar so you never miss important feedback.

Key Benefits

Stay Organized

Every piece of feedback gets a unique ID (like FB-123) and is automatically categorized by type, making it easy to track and reference.

Never Miss Feedback

Unread indicators and real-time updates ensure your team sees new feedback immediately. The red badge in your sidebar shows unread count at a glance.

Collaborate Efficiently

Assign feedback to team members, track status changes, and see who's working on what—all in real-time.

AI-Powered Insights

Automatic impact scoring and sentiment analysis help you prioritize what matters most to your customers.

Feedback Types

FeedbackviewWidget automatically categorizes submissions into three types:

Feedback

General suggestions, feature requests, and user opinions about your product.

Bug Reports

Technical issues, errors, and problems users encounter while using your product.

Questions

Support inquiries and requests for help from your users.

Status Workflow

Every feedback item follows a clear lifecycle:

OpenNew feedback that needs attention

In ProgressCurrently being worked on by your team

ResolvedIssue has been addressed

ClosedNo further action needed

ArchivedRemoved from active view but preserved for records

Views Available

List View

The default view shows feedback in a scannable list format with all key information visible:

• Issue number and title
• Preview of description
• Submitter information
• Impact score and status
• Assignee avatar
• Time submitted

Kanban Board

Visual workflow management with columns for each status. Drag and drop feedback between columns to update status instantly.

Perfect for sprint planning and visual progress tracking.

🎯 Pro Tip: Use keyboard shortcuts for faster navigation: Press j and k to move between items, r to resolve, and a to assign to yourself.

Getting Started

1Check your unread items - Look for the red badge next to Inbox in the sidebar
2Review high-impact feedback - Sort by impact score to see critical issues first
3Assign to team members - Distribute work based on expertise
4Update status as you work - Keep everyone informed of progress
5Archive completed items - Keep your active list focused

Documentation