Your First Feedback

Learn how to submit, view, and manage your first piece of user feedback.

Submitting Test Feedback

Let's walk through submitting your first feedback to see how the system works:

Step-by-Step Guide

Go to your website

Navigate to the page where you installed the widget

Find the feedback button

Look for the floating button (usually bottom-right corner)

Select feedback type

Choose between Bug, Feedback, or Question

Fill out the form

Add your message, email (optional), and any additional details

Submit

Click the submit button and you'll see a confirmation message

Understanding Feedback Types

Feedbackview supports three types of feedback, each optimized for different use cases:

🐛

Bug Reports

For reporting broken functionality, errors, or unexpected behavior.

Best for: "Button doesn't work", "Page crashes", "Error messages"

AI Priority: Often rated high (4-5) for impact

💡

Feedback

For feature requests, improvements, and general suggestions.

Best for: "Add dark mode", "Improve UX", "New feature ideas"

AI Priority: Usually medium (2-4) depending on impact

❓

Questions

For asking how to use features or requesting help.

Best for: "How do I...", "Where is...", "Help with..."

AI Priority: Generally lower (1-3) unless urgent

Viewing Feedback in Your Dashboard

After submitting test feedback, let's check your dashboard:

Dashboard Overview

Instant Appearance

Your feedback appears in the inbox immediately after submission

AI Impact Score

Each submission gets an automatic score from 1-5 based on urgency and impact

Full Context

View user details, browser info, page URL, and complete message

Understanding AI Impact Scores

Our AI automatically analyzes each feedback submission and assigns an impact score:

🔥 5

Critical

Revenue-impacting issues, security vulnerabilities, or system failures

Examples: "Payment broken", "Site down", "Data lost"

🚨 4

High

Important features, significant bugs, or high user impact

Examples: "Feature not working", "Performance issues"

⚖️ 3

Medium

Valid concerns worth addressing, moderate impact

Examples: "Add dark mode", "Improve UX flow"

📝 2

Low

Nice-to-have improvements, minor enhancements

Examples: "Change button color", "Add animation"

💭 1

Minimal

Minor suggestions, questions, or compliments

Examples: "Love the app!", "How do I...", "Typo fix"

Managing Your First Feedback

From the feedback detail view, you can take several actions:

Status Management

New

Recently submitted, needs review

In Progress

Being worked on by team

Resolved

Completed or fixed

Additional Actions

Add Tags

Organize with custom labels

Assign to Team

Delegate to team members

✉

Reply to User

Send response email (Pro plan)

Best Practices for First Responses

💡 Pro Tips

✓

Respond quickly: Acknowledge feedback within 24 hours, even if just to say "we're looking into it"

✓

Be specific: Reference the exact issue or suggestion in your response

✓

Set expectations: Give realistic timelines for fixes or feature considerations

✓

Thank users: Always appreciate the time they took to provide feedback

Testing Different Scenarios

To fully understand the system, try submitting different types of feedback:

Critical Bug

"The checkout button is broken and users can't make purchases"

Expected: Score 5

Feature Request

"It would be great if you added a dark mode option"

Expected: Score 3

General Question

"How do I reset my password? I can't find the option"

Expected: Score 2

Next Steps

Set Up Notifications

Get instant alerts for critical feedback

Invite Team Members

Collaborate on feedback responses

Master the Dashboard

Learn advanced inbox features

Documentation